Privacy Policy
Effective Date: 11/21/2025
- Introduction
This Privacy Policy explains how Malek Service Company (“Malek,” “we,” “our,” or “us”) collects, uses, shares, and protects the personal information of customers, website visitors, and individuals interacting with our services. By using our website, scheduling service, or communicating with us, you agree to the terms outlined here.
2A. Information We Collect
We collect information to deliver services, improve operations, and support customer communication.
2B. Information You Provide:
– Name, address, email, phone numbers
– Service location and property access details
– HVAC, plumbing, electrical system information
– Payment information (processed securely through third-party platforms; we do not store full card numbers)
– Financing application details (if applicable)
– Communication preferences (email/SMS)
2C. Automatically Collected Information:
– IP address, browser type, device type
– Website behavior, pages visited, time spent
– Cookies, pixels, tracking technologies
– Ad engagement data from Google, Meta, YouTube, and other advertising partners
2D. Information from Third Parties:
– ServiceTitan scheduling & CRM data
– Advertising platforms (conversion tracking, lead forms)
– Financing partners
– Social media interactions
- How We Use Your Information
We use your information to:
– Schedule and provide HVAC, plumbing, and electrical services
– Confirm appointments, send reminders, and follow up on service visits
– Provide invoices, estimates, and service records
– Build and maintain your customer profile
– Improve service quality, website performance, and training processes
– Deliver marketing campaigns, retargeting ads, and special offers
– Analyze customer behavior and service trends
– Meet legal, regulatory, and safety requirements
- Communications Consent (Email, Phone, SMS)
By providing your phone number or email, you consent to receive:
– Service reminders and confirmations
– Operational messages (e.g., technician on the way)
– Follow-up recommendations
– Marketing and promotional messages
SMS Terms:
– Message and data rates may apply.
– Reply STOP to opt out at any time.
- Cookies & Tracking Technologies
We use cookies, pixels, and analytics tools to:
– Improve website functionality
– Personalize user experience
– Conduct retargeting and audience creation
– Measure the performance of ads and campaigns
Cookie control:
You may disable cookies via your browser settings, but some functions may not work correctly.
- Advertising & Retargeting Data
We use advertising platforms that may collect, receive, or use data for:
– Personalized ads
– Retargeting
– Conversion tracking
– Audience segmentation
We may share **hashed, anonymized** customer data with ad partners (e.g., Meta, Google) to measure performance and improve relevance.
- Sharing Your Information
We may share information with:
– ServiceTitan (CRM, scheduling, communication)
– Payment processors (for secure transactions)
– SMS/email delivery providers
– Financing partners
– Advertising platforms (only hashed/anonymized data)
– Technology vendors that support our website and systems
We do NOT sell personal information.
- Financial Information
All payment information is processed through secure, PCI-compliant third-party processors. We do not store full payment card numbers, CVVs, or bank account details on our servers.
- Data Retention
We retain customer information for:
– Service history documentation
– Warranty and maintenance records
– Compliance with legal and accounting requirements
Data is deleted or anonymized once no longer required for operational or legal purposes.
- Data Security
We use industry-standard safeguards including encryption, secure servers, and restricted access to protect information. While no system is completely secure, we take reasonable measures to reduce risk.
- Data Breach Notification
In the event of a data breach, Malek will notify affected individuals promptly and in accordance with applicable laws.
- Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from minors.
- Your Rights & Choices
Depending on your state of residence, you may have rights to:
– Access the information we hold about you
– Request correction of inaccurate data
– Request deletion of certain data
– Opt out of marketing communications
To submit a request, contact us using the information below.
- Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party sites.
- Updates to This Privacy Policy
We may update this Policy as needed. The most current version will always be posted on our website.
- Contact Us
Malek Service Company
Phone: 979-446-0296
Email: info@malekservice.com